Frequently Asked Questions

What payment methods are accepted?


Clients will place a credit card or health savings card on file when they complete the intake paperwork. This card will be charged after each session.




What is the cancellation / rescheduling / "no show" policy?


Rescheduling occurs when one cancels the reserved appointment at least 48 hours in advance and schedules an appointment at another time. A cancellation occurs when one cancels an appointment with less than 48 hours notice regardless if another appointment is scheduled.
Your appointment is a time that is reserved for you. However, it is recognized that when one is working with children, on occasion it may be necessary to cancel an appointment. If you must cancel, please provide at least 48 hours notice. If you are unable to provide at least 48 hours notice when you cancel or "no show" for your appointmentl, you will be charged the full session fee. The only time this fee will be waived is in the event of serious or contagious illness or emergency. Your understanding and adherence to this policy is greatly appreciated.

If you need to cancel or reschedule your session for any reason, please call or message Dr. Egan at (803) 412-1505 or send an email to tara.egan@charlotteparentcoaching.com.




What are the costs associated with your services?


  • Initial telephone consultation (30 min) - $0

  • Socially-Distanced Home Visit—“porch visit” (90 min) - $290

  • Telehealth sessions:

    60 min - $175

    75 min - $200

    90 min - $225

  • Telehealth IEP Team meeting or 504 Planning meeting - $225

  • School-based IEP Team meeting or 504 Planning meeting - $290

  • Phone consultation with other professionals (pediatrician, teachers, parent coordinator, lawyer, or other therapists) – prorated by length of call

  • Phone call/consultation with Dr. Egan – prorated by length of call

  • Report writing/documentation for schools or another service provider - $75

    Please visit the Counseling/Parent Coaching page for more information.




Are services covered by health insurance?


All services are self-pay. However, Dr. Egan will email you a monthly “superbill”, should you decide to submit it to your insurance company as an out-of-network service. In addition, clients are encouraged to use their flex spending or health savings account for services, as appropriate.




What is your policy regarding confidentialty?


All information shared with me will be kept confidential with the following exceptions: a) if it is believed that the client is a danger to him/herself or someone else, b) if the client gives me written permission to disclose information. Confidentiality will be waived a) in the case of abuse to a child or an elderly person, b) if the information is court-ordered, c) if the client desires to seek reimbursement from a managed care company. It should also be noted that the disclosure of confidential information may be required for reimbursement a) in the case of a medical emergency, or b) if accusations of misconduct are brought.

Even under these circumstances, only essential information will be revealed and whenever possible, the client will be informed before confidentiality is broken. Because clients are typically minors, parents or legal guardians will be included in the counseling process as appropriate, although confidentiality will be safeguarded.

At times, it may be appropriate for me to communicate with a third party, such as a physician, a counselor or social worker, a speech or language therapist, an occupational therapist, a staff member at your child’s school or daycare, a parent coordinator, or guardian ad litem. Prior to a transfer or release of medical records, the parent/client will be asked to sign a release form.

Please view our website Privacy Policy here.




What should I do if there's a mental health emergency with my child or family?


If you have an urgent situation that you feel needs immediate support and I'm not available by phone, please contact your local 911 or go to the nearest emergency room. Please note that I am not guaranteed to be available via phone outside of appointment times. Phone consults or sessions are subject to self-pay rates of service.




What is the best way to schedule an appointment with you?


New clients are encouraged to schedule a free consultation call online. This will allow you to share your reasons for seeking services and ask questions about my services. We want you to feel confident in your decision to work with Dr. Egan, as it is an investment in your family.

Established clients are also encouraged to schedule online, as there are several appointment options. This will ensure that you’re scheduling the right kind of appointment for your family’s needs.

If online scheduling isn't right for you, please send an email to to: Tara.egan@charlotteparentcoaching.com.





 

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